Establish an integrated sales and service system through the "Iron Triangle" team (referring to sales staff, product design staff, and after-sales staff), enhancing localized full product lifecycle service capabilities for sales, installation and commissioning, technical support, and after-sales operation and maintenance.
Professional Team
Rapid Response and Resolution
Localized Service Outlets
Intelligent Operation and Maintenance
Three-Dimensional Service
Establish an Iron Triangle team to rapidly align with customer needs, coordinate internal resources, and resolve customer issues;
Build a curriculum system for marketing and after-sales, and customize learning maps for employees in the sales and marketing systems.
24-hour response domestically, 48-hour response overseas;
"7D×24h" response time
100% service commitment fulfillment rate, implementing a full closed-loop management from service access to customer follow-up.
200+ global service outlets;
Local sales and service centers have been established on all major continents worldwide.
Achieve 100% online rate for core O&M tasks;
Realize dynamic management of battery packs based on intelligent BMS ;
Build an energy internet energy storage cloud platform for remote monitoring, quickly detecting power station abnormalities and defects.
Pre-sales service
In-sales service
After-sales service